Frequently Asked Questions

If you don’t find the answers to your questions here, contact us for more information :)


CBD, Terpenes, & Essential Oils

Will I fail a drug test?

CBD will not cause you to fail a drug test for THC, the active ingredient in cannabis.

What is CBD?

CBD is a cannabinoid called cannabidiol, which occurs naturally in the hemp plant.

CBD has many beneficial properties and regulates appetite, digestion, anxiety, stress, inflammation and pain by stimulating your endocannabinoid system.

What is a cannabinoid?

A cannabinoid is a compound that interacts with your endocannabinoid system.

Your endocannabinoid system is a series of receptors throughout the body that absorb cannabinoids like CBD and regulate your endocrine system, central nervous system and digestive system.

Will CBD get me high?

CBD provides you with a feeling of relaxation and provides relief from aches and pains, but it does not get you high like THC, the active ingredient in cannabis.

CBD will not get you high, but it will help you to relax and leave you with a clear head.

For example:

If you had a stressful day, CBD can help you relax and improve your mood, but you won’t get high.

If you’re hurt or sick, CBD can help you feel less pain, but not feel like you took medication.

Why CBD + Aromatherapy?

CBD and essential oils both stimulate your endocannabinoid system and, when consumed together, result in a more balanced and enjoyable effect than either on their own.

This experience, known as “The Entourage Effect,” a subtle, healthy feeling of relaxation and wellbeing that only occurs through a balanced range of cannabinoids and terpenes.

Why is inhaling essential oils better than diffusing them?

Inhaling essential oils directly is better than diffusion because inhaling allows essential oils to cross your blood brain barrier more efficiently, increasing bioavailability and causing the benefits of essential oils to be more pronounced. 

Inhaling essential oils also stimulates your olfactory system, which decreases mood disturbances,  stimulates memory / cognition and balances your nervous system.

To experience these benefits with Lumi CBD products, just inhale for 1-2 seconds and exhale through your nose.

Oil Color

Why is my oil changing colors?

When first blended, our oils appear as pictured. As time goes on, our oil changes from clear to light gold. After use, oil typically changes to a darker amber color. This is because we only use plant-based ingredients and no preservatives in our products.

Typical Color Changes:

Translucent (white/clear)


Light gold or purple (strain dependent because of the terpenes)




Dark amber

Overall these changes are just aesthetic points because they do not jeopardize or change the effectiveness of the products, just the way they look.


How do I tell when my battery is running out?

The light tip on our battery device will flash when your battery has been depleted. The haptic feedback feature on our battery will pulse multiple times, indicating the battery is close to running out.

How do I tell when my battery is charging?

When the battery is low, the light tip will flash 10 times indicating a charge is needed. Please note: when the battery is fully exhausted the light tip will no longer illuminate.

  • The light tip will light up when the device is charging and will remain illuminated during charging.

  • When the device is fully charged, the light tip will flash 10 times indicating a full charge has been reached. The light tip will then turn off.

  • If the battery is plugged in to an active USB port and the light tip is not lit, it is fully charged.

How do I tell when my battery Is fully charged?

The halo at the end of the battery will light up, and remain lit, while the battery is charging. Once the battery has finished charging, the light tip will pulse 10 times indicating a full charge has been reached, and then the pulsing will stop.

How long does my battery last?

It depends how long and how often you use it. Our battery will usually provide enough energy to vape a half gram cartridge on a single charge.

A typical Li-ion battery will lose 20% of its capacity after 300 full cycles. It will continue to supply the same power, but will not last as long between charges.


How long will it take to get my Shipment?

Shipments typically reach their destination within 2 business days of your order being fulfilled. You will receive an automatic update when your order is fulfilled with your order’s tracking information.


What are your wholesale prices?

Qualified wholesale buyers have access to our wholesale prices and can get price discounts for large orders. We also have a price structure in place for large distributors.

How do I make wholesale purchases?

You can make wholesale purchases once your business has been qualified by our sales team. To become qualified, just submit some basic information here and a member of our sales team will get in touch with you.